While traveling through southern Illinois, I had a mechanical failure with my pickup truck. I called service manager Dan Dingis. Dan talked me through the diagnosing process, helped me locate a mechanic in the area and even was able to direct me to a local parts store for the correct parts! With Dan's help, I was back on the road in a short time! There are very few places that offer that type of service! Thank you again Dan!!
I would just like to warn everyone who goes there to ensure you need the work provided, because you may not and on top of that you are be charged my a certified dealer which means automatically they are allowed to charge you more for the service because they are certified therefore ENSURE YOU NEED THE WORK BEING DONE.
I've purchased my last 3 cars from Ken Nelson. Every experience I've had so far has been excellent. I just purchased a 2012 Ford F-150 a few weeks ago from a salesman named Josh and everything went smooth.
After the purchase of a vehicle in another state, delivered to me, I had a severe electrical issue due to an aftermarket part being installed by an outsourced installed from the ones I bought from. Ken Nelsons promptly and quickly delivered me a rental, and came to me and towed it. Jason in service took excellent documentation and was efficient and professional. His staff with him have excellent knowledge on my 2016 Journey, and replaced all affected wiring, fixed me up properly. Despite my lengthy review, they were fast, experienced, curteous, detailed and thorough. I will be back if i, knock on wood, ever have any other issues. Thank you Jason and Ken Nelsons auto.
I had already been warned about Ken Nelson before starting business with them. I thought I would still try it out since they were the closest certified Chevrolet dealership. I was disappointed to see that my oil light sensor had come on and told me I needed oil (oil change). So I called the dealership and spoke with Dan Dinges who I told I had just had an oil change around a month previously and therefore wanted to see what the issue was. Dan Dinges proceeded to look up my information and informed me I had driven 7000 miles in the 5 weeks I had had my vehicle and needed an oil change (he did not asked he tpld me that that is what I did). I told him that the information was incorrect and he said it says here you drove 7000 miles. Now, I believe I would know whether or not I drove around 200 miles a day for over a month but I guess not. I thought it would've also been asked whether or not I did drive that by Dan but he simply told me to bring it in and get an oil change. After I got off the phone I checked the oil, it was fine and still new (light), I also told my husband and brother-in-law who told me they just didn't change the sensor, which I had already figured out, it took them a matter of seconds so why is it a service employee at a certified dealership could not realize that. Upon arriving to Ken Nelson I asked Dan Dinges if they could manually check to see if I needed an oil change and he said based off of what we spoke about on the phone you do need one. I said no, I shouldn't because that is an insane amount of miles and I don't think that is correct. He said "I am just going off of the paperwork." I then proceeded to tell him it was probably just an error and I shouldn't need one and I told him it was an error and he said once again" I'm just going off the paperwork." As if the paperwork could in no way be incorrect. I then asked him a question to which I already new the answer, "how often is my oil supposed to be changed?" To which he replied "about every 5000 miles." I then asked "then why is it that you guys put a sticker telling me to come back after 10000 miles if the paperwork is correct?" To which he replied "I just going off what the paperwork says, Anna [Hussung] helped you last time she probably made the mistake." I was extremely irritated at the fact that instead of admitting a mistake he pointed to his coworker who was extremely delightful to me and blamed her so he wouldn't take the heat. I then proceeded to ask for a manager who was not there that day so I called the general manager the following day who was also taken back by him blaming his coworker instead of trying to resolve the issue.
I went in there knowing what I wanted, knowing what I could spend and relayed this information to staff on all 3 occasions they worked with me and every time I got what I wanted and where I wanted to be on payments.
This is one thing I've liked about Ken Nelson compared to other dealerships you go to anywhere else. I've never felt like I was being pushed around, never felt like I was getting a bad deal, and everyone has always been friendly.
I think I got a taste of what I was warned about to begin with.
Furthermore, I have been told they have done this to countless others who know very little about vehicles, as well knowing they are located in a small town where everyone relies on them and feels pbligated to go to. I will commute the extra 15 minutes to Sterling Chevrolet who had better reviews and over double the amount of reviews as well.
I leased a new truck Thursday and had a great experience doing so. The Staff was polite, courteous, knowledgeable and extremely helpful during this process and I would recommend them to any one looking to lease a vehicle. Many thanks to Chris, Adam, Jeff and Brett for all their help! Well done!
I could tell Dan Dinges simply did not want to be proven wrong and wanted to argue. I was also frustrated because I would've paid for something I did not need because an egotistical employee could not admit the customer was right and knew her vehicle. I was disappointed in the care and customer service and I feel bad for Anna because she was a delight and even though it was a small typo-error it was not her fault I will not be returning there. The sensor was also not reset by those who worked on my vehicle the first time creating a domino effect.
Honestly couldn't ask for a better experience.
Ken Nelson Auto Group is a US Car Dealer based in Dixon, Illinois. Ken Nelson Auto Group is located at 1100 N Galena Ave, Dixon, IL 61021, USA.
Please contact with Ken Nelson Auto Group using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ken Nelson Auto Group opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Dixon