Beware, all this company seems to care about is the bottom line. I took my truck here to get a water pump replaced. The technician installed the serpentine belt incorrectly and caused it to be thrown off the truck while I was driving it. I was 90 miles away when this occurred, and it took 3 days to get my truck back. I was very displeased with the attitude of the service manager who seemed upset that I was so far away when the belt was thrown, and astonished that he informed me the technician who did the maintenance on my truck was not going to be paid for his time because of his mistake, but fully believed I owed them the full $880 for the labor time he spent incorrectly doing work and not getting paid for it! Where did that money go? It only cost them $350 to get the repairs done in the suburbs, and not paying for the mechanic, leaves about $530 in labor charges alone in profit for the company who incorrectly did the work. The only compensation offed was a “free oil change” but as I live 1000 miles away, I am not sure how whole hearted that offer was. Very bad experience with Ken Nelson. I am not sure if they treated me different as they knew I was a service member who lived out of town and was only home for the holidays, or if that is how they always do business, but would fully recommend taking your vehicle elsewhere for service.
Ken Nelson Chrysler is a US Car Dealer based in Dixon, Illinois. Ken Nelson Chrysler is located at 1000 N Galena Ave, Dixon, IL 61021, USA.
Please contact with Ken Nelson Chrysler using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ken Nelson Chrysler opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Dixon